Global Ambassador & Community Operations Manager
ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES
Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, the UK, Germany and France!
We are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 100+ destinations all over the globe.
We're on a mission to design and deliver experiences worth living and sharing, by rewriting the rules of the travel industry.
ABOUT THE ROLE
JOB TITLE: Global Ambassador & Community Operations Manager
TYPE OF CONTRACT: full time
SALARY RANGE: 43-50k + 10% di Bonus
Meet your team:
What you'll do:
Oversee, manage and constantly improve the global assistance to travel coordinators before and after trips
Track and report A&C operations performance as well as that of our travel coordinators, tour operator and local partners
Drive the scale-up of global A&C operations by working closely with our Tech, finance, and tour operations teams
Manage global logistics and merchandising
Manage global transfer operations, purchase, and policies
Key strategic account management
What we’re looking for:
An excellent relationship builder, and someone who will relish the opportunity to develop the alliance between WeRoad and external partners.
An operational, and process-driven person, always looking to streamline your work, and thinking about the scalability of operations
A person who has worked with KPIs, is target driven and always aims to exceed expectations
A person experienced in a fast paced, dynamic startup scale-up environment and thrive under pressure
A detail-oriented person, who believes that quality is in the finer details.
A native problem solver with project management skills a.k.a. “Getting things done”
Ability to work (or just curiosity) with low-code/no-code tools
Maestry of Google Suite applications and Zendesk is a plus
A person who has strong leadership skills that enable you to both leads by example and constantly be the bar raiser of your team
Language proficiency in English and Italian, Spanish and other languages will be considered a plus.
You will love working at WeRoad if:
You are ambitious, want to build and be part of something huge, growing faster than you thought possible
You love travel and want to join a young, smart, and fun team of people who love it, too
You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment
You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start
You welcome feedback and see mistakes as stepping stones to success
What we can offer:
A free WeRoad trip. Every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go even more often.
A great workspace. A vibrant co-working space and community
Opportunities to learn. We invest in training our employees, both on an individual basis but also as a team.
Unlimited Holiday. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur. We also have a tradition that everyone takes at least a half-day off on their birthday.
Fun! We schedule regular team-building events throughout the year and have plenty of opportunities to meet our Travel Coordinators and WeRoaders from all over the world.
Ready to apply?
The selection process will consist of:
introductory call with P&C
Case study-based interview with Hiring Manager
WeRoad is an equal opportunity: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.
Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.